Frequently Asked Questions
FAQ
You can find the most asked questions below. If you don't find the answer here, please don't hesitate to contact us!
We do wide range of photography services, including solo portrait sessions, family photography, casual couple, pre-wedding, wedding coverage, maternity, graduation, and event photography (birthday parties, bridal/ baby shower, Christening, concert, etc).
Also we do product and commercial shoots upon request.
Don’t worry, we’ve got your back! It's totally common to feel that way, and you're definitely not alone, 90% of our clients feel the same way. For most of the day, we'll stay out of your way, letting you do your thing. However, whenever you need some guidance, we'll step in and help you showcase your best self in front of the camera. We aim to keep things simple and relaxed, capturing those genuine moments. Let's make it a stress-free and enjoyable experience.
Absolutely! We understand that each client has unique preferences and requirements. We offer customisable packages to suit your needs, whether it's adjusting session duration, including specific services, or tailoring the editing style to match your style.
Yes! We collaborate with talented videographers to provide you with a comprehensive video package.
Simply reach out to us through our website's contact form, email, social media, Whatsapp, or phone. We'll discuss your preferences, schedule a convenient time, and plan the details to ensure a personalized and enjoyable experience
The duration varies based on the type of session. Family, portrait, casual couple sessions usually last around 1-2 hours, while pre-wedding, weddings, and events may require more time. We’re very flexible depending on your needs.
By booking a photographer for example from 3-5 pm, the client only has the photographer available during those 2 hours. If the client chooses to travel from point A to B, that will be part of the 2-hour reservation. Travel time is included in the photo session.
The photoshoot will run only on the time that clients booked (e.g. 1 hour or 2 hours). If the client comes late, the time will be deducted from the session. If the session time runs more than the initial book, an additional fee will be applied.
You'll receive your photos through your private online gallery, where you can easily download them in high or low resolution, also share it with your family or friends.
The turnaround time for photo delivery depends on the type of session. Typically, for non-wedding photos, you can expect delivery within 1-2 weeks. For weddings, a sneak peek will be provided within 1 week, and the complete set will be delivered within 3 weeks.
Yes, we do offer professional prints, crafted albums, and other products as part of our services. You can explore and purchase them once you receive your private online gallery. We firmly believe that physical forms work their magic and hold a precious feel that is distinct from digital form.
We will grab the umbrellas and embrace nature if it's possible. If it rains heavily, we will seek options under cover, or we can reschedule depending on the shooter's availability (Terms and conditions apply).
After the shoot, we dive into the editing process. We carefully filter and select the best shots, perform color correction, adjust brightness, and frame the picture just right. If you're looking for that extra touch with premium retouching services, whether it's removing blemishes or perfecting any imperfections in the image, just let us know, and we can provide a personalised quote per image upon request.
Yes, we do have a small home studio. Upon request, we are able to set up an indoor studio session, or we can rent a studio if you need a bigger space.
We do not provide props/costumes, but you are welcome to bring your own.
For events longer than 5 hours, you can choose whether to give a 1 hour break or arrange a meal for us.
If either the photographer or client (extending to client's family members attending the shoot) these need to be discussed before the photoshoot to see if a reschedule can be put in place, due to fairness to both the client and the photographer.
If the photographer is sick, we have a close connection with a lot other talented photographers that will be able to take my spot if we’re unavailable. If in a situation that no one is available - a full refund will be sent back as well as a complimentary session.
Throughout the day, all photos will be recorded with two SD cards. They will also be backed up to my hard drive and online on the cloud. So you can rest assured that the photos will not be lost.
I have two Sony Full Frame camera bodies to use on the day, both with dual card slot recordings to prevent any loss of photos if a card corrupts (which has never happened). I also have a variety of lenses ranging from 16mm to 135mm. I shoot with two cameras at all times to capture different angles and moments happening simultaneously.
Certainly! A travel charge is applicable based on the location of the photoshoot. If it's a substantial distance, you have the option to arrange the flight and accommodation or reimbursed.