Terms & Conditions


The following are the Terms and Conditions (T&C) that apply to you as a user of Symphony. By booking a photoshoot with us (whether via website, email or other communication), you agree to the following terms.


Our Services

We provide photography services around the world (through our network of trusted freelance photographers) for families, travel/lifestyle, weddings, events and more. When you book, we’ll agree on date, time, location, package details and number of images/deliverables.


Contract and Payment Arrangements

  1. A booking is confirmed once you’ve paid the full amount or agreed deposit we’ve sent a booking confirmation. Deposits are non-refundable, as they cover the reserved date and preparation costs. 
  2. The remaining balance (if applicable) must be paid 7 days before the shoot date.
  3. If payment isn’t made on time, Symphony Moments reserves the right to cancel or reschedule your session. Full payment must be received before any image files are released. Usage and reproduction rights are not granted until the invoice has been paid in full. Symphony Moments may decline or postpone any photoshoot and withhold final work if payment is incomplete.
  4. Symphony Moments is not responsible for obtaining permits or licenses for any location or activity required for the service. If the client does not secure the necessary permits, Symphony Moments may postpone or cancel the photoshoot or filming at that location or for that activity.
  5. Symphony Moments is not responsible for obtaining talents (e.g. models, actors/actresses), property, or other releases related to any of the images and videos.
  6. All additional costs, such as parking fees, and permits for photographing in national parks, beaches, or specific buildings, are the client’s responsibility and have to be paid by the client. Should there be an entrance fee, you will have to pay for the entrance fee for the photographer.
  7. If the location is outside our standard service area (e.g., extra travel or remote region), additional fees may apply — we’ll let you know in advance.
  8. You agree to behave respectfully and safely during the session. Symphony Moments is not responsible for theft, injury, or property damage during the session.


Cancellations and Rescheduling

  1. A booking is firm once confirmed. Cancellations made 14 days before the shoot may receive a 90% refund (10% retained for handling). Within 7 days of the shoot date and time, all sales are final and there is no refund for cancelled shoots. We may charge the pre-production fees plus 100% of any direct costs, like accommodation, travel, props, equipment, and studio or vehicle hire.
  2. Clients may request a free reschedule if done in writing at least 14 days before the session. Within 4-7 days, reschedules are free only if the assigned photographer is available; otherwise, a 25% reschedule fee (of the session price) applies.
  3. Sessions within 3 days (72 hours) cannot be rescheduled.
  4. Rescheduling is only allowed due to bad weather, illness, acts of nature, or government restrictions. The new date must work for everyone involved. If no suitable date is available for both parties, the deposit will remain as credit with Symphony Photograph for future use.
  5. Clients need to have a definite new schedule before submitting the reschedule request, otherwise it cannot be processed (only applicable for one time).
  6. The date calculation will refer to the city where your photoshoot happens.
  7. If cancellation or rescheduling occurs due to circumstances caused by Symphony Photograph or force majeure (natural disaster, pandemic, death, etc), clients will be offered an alternate session date, gift card, or a full refund.
  8. Cancellation and rescheduling must be in writing even if a phone call was made to inform Symphony Photograph of the cancellation.


Photoshoot Session

  1. Sessions will begin at the agreed-upon start time. Plan to arrive/be ready 10-15 minutes early.
  2. By booking a photographer and or videographer, for example from 3 pm until 5 pm, you only have us available during those 2 hours. If you choose to travel from point A to B, that will be part of the 2-hour reservation. Travel time is included in the photo session.
  3. The photoshoot will run only at the time that clients booked. If the client comes late, the time will be deducted from the session. If the session time runs more than the initial book, an additional fee will be applied. The number of photos delivered may be adjusted to reflect the actual time spent together.
  4. You may add additional time if the photographer is free; add-on time is charged at a rate of $150 USD per 30 mins. For example: You booked a 1 hour session from 4:00 – 5:00 pm. You are running late and arrive at 4:30. You have 30 minutes left in your session for shooting. At 5:00, you wish to keep going until 5:30pm and ask the photographer if they are free to do so. Indicate to the photographer you would like to add on additional time, and verbally confirm that after the shoot, you will pay us the extra $150 USD per 30 minutes (we will send you an invoice); continue the shoot for the extra time. Should you wish to extend beyond the time of your scheduled session and the photographer is available, add-on time is charged at a rate of $150 USD per 30 mins.
  5. Failure to appear for your scheduled session will be considered a “No Show” and no refund will be issued.


Our Responsibilities & Limitations

  1. Symphony will use professional skill and care to capture your session in our signature style. However, we cannot guarantee specific poses or outcomes beyond what is reasonably possible.
  2. We are not liable for circumstances beyond our control such as equipment failure, acts of nature, or interference during the shoot. In such cases, liability is limited to a refund of the session fee.
  3. Clients are encouraged to download and back up their images once delivered, as Symphony cannot store files indefinitely.


Copyright & Model Release

  1. Symphony retains full copyright of all images and videos produced. Clients receive a non-exclusive, non-transferable license to use the final images for personal use. Images cannot be sold or transferred to third parties without written permission.
  2. Symphony Photograph may use selected images for portfolio, website, social media, and marketing purpose unless the client requests otherwise in writing.
  3. Symphony Photograph is not responsible for any legal issues, claims, or damages that come from using, publishing, or sharing the images. The clients agree to protect Symphony Photograph from any claims or damages, including legal fees, related to the images/ videos.

Editing & Image Delivery

  1. Post-production will be selected and edited in Symphony Moments’ signature style, or as per the agreement made at the start if you requested a different style.
  2. We selects the best images from the shoot, performs light editing, and delivers them in an online gallery with a prescribed quantity of images within your chosen package. Light editing includes cropping and colour/exposure adjustments. Your package does not include Photoshopping or extensive edits to any images.
  3. Clients may request minor adjustments to delivered images. Up to two rounds of revisions are included. Additional revision requests may incur an extra fee.
  4. Premium retouching services may be requested and a fee per image will be quoted upon request.
  5. Requesting express editing will incur an additional charge, depending on the package you choose.
  6. We will deliver the agreed number of final edited images max 5 days after the photoshoot (except wedding and business - we’ll state the detail based on the project).
  7. Clients receive an online gallery download link. Images are provided in high-resolution JPEG format. RAW files are not shared.
  8. Online galleries are available for 6 months. Please download and back up your images promptly. Reorders after 6 months may incur a $25 processing fee.


Changes to These Terms

We may update these Terms at any time. The version published on our website is the one that applies to new bookings. Clients with existing bookings may have the terms existing at the time of booking apply.


Contact

If you have any questions about these Terms and Conditions or your session with us, please contact us at this email: info@symphonyphotograph.com


Acceptance of Terms of Service

Your use of the Symphony  Website and its Services indicates that you agree to these Terms of Service and that you agree to be legally bound by them. If you do not agree to these Terms of Service Conditions, do not proceed to make a booking with Symphony.